Customer Service

Items needed for new service requests at locations with collection activity.

DP&L offers payment assistance to customers who need help paying bills. However, sometimes our customers have unpaid bills that are turned over to a collection agency.

If you are moving to a location with collection activity, you will need to provide two documents to show that the previous customer, who has outstanding bills, no longer resides at your location. We want to make the process as easy as possible for you, so we have listed your options below for the requirement documents.

Documents to provide to DP&L:

1) Signed and notarized Affidavit (the notary’s stamp or seal must be clearly readable)

and

2) one of the following:

• Proof of ownership of the home - Settlement Statement, tax bill or general warranty deed (many county websites provide proof of ownership information)
• Rental or Lease Agreement (with the date the lease was initiated, list of all occupants and signature page)
• Notarized Landlord Statement (the notary’s stamp or seal must be clearly readable)

Fax your documents to 937-331-4880 or email them as attachments.

Please allow 1 business day for the information to be reviewed and your pending order to be updated.