Customer Service

Does it cost money to switch?

DP&L may charge a $5 switching fee each time you switch suppliers. Additionally, alternative suppliers may also have account fees or early termination fees if you select another supplier before your contract expires.

Is switching suppliers a good idea?

Your electric generation supplier is your personal choice and there are many reasons why one supplier will work well for your home or business while another will not. Utilize the information in the Ohio Electric Choice section of this website to help you determine what will work best for you.

If I do switch, can I come back to DP&L?

Yes. DP&L offers full electric service to all customers within our service territory. Customers who switch to an alternate electric supplier can return to DP&L for all of their electric service at anytime. However, we strongly encourage all customers to closely read contracts to determine the length of the contract, the details of any early termination fees and many other important considerations (See What to Consider).

Once DP&L receives notification from an alternate electric supplier that you are going to switch, you will receive a switching confirmation letter from us. If you do not want to switch to the alternate supplier, you must call DP&L at 937-331-3500 or 800-929-8646 by the deadline stated on your confirmation letter (which is legally set at seven days after the letter’s postmarked date). If you contact us before the deadline, DP&L will not charge you a fee and you will remain with your current supplier. If you do not call by the deadline on your confirmation letter, you will be switched to your new supplier.

Once you switch, you may have to pay a fee to the supplier for switching back to DP&L before your contract ends, and there may also be a $5 administrative fee from DP&L to return.

Can my electric generation supplier be switched without my approval?

No. Unauthorized switching is called “slamming” and it is illegal. If your service has been switched without your authorization, call the Public Utilities Commission of Ohio (PUCO) at 800-686-7826.

Does DP&L supply generation to other customers?

DP&L only supplies generation to customers within the PUCO-defined service territory, which encompasses 24 counties in Southwestern Ohio.

If I receive energy assistance now, will that be affected by choosing a new supplier?

If you are a Percentage of Income Payment Plan (PIPP) customer, you are not eligible to choose an alternate generation supplier. Call the Ohio Department of Development at 800-282-0880 if you have questions concerning the programs.

Can I switch to DP&L if I live outside of the regulated DP&L service territory?

No, DP&L is a regulated utility that can only provide service within its service territory. If you are not a DP&L customer, you will want to contact your local electric utility to find alternative generation suppliers in your area.

What if I want more information about Ohio Electric Choice?

Call the PUCO at 800-686-7826 or DP&L at 800-929-8646.

What is cents/kWh or cents per kilowatt hour?

A kilowatt hour is the standard measurement for the amount of electricity a customer uses over an hour. For example, you use 1 kWh of electricity to light a 100-watt bulb for 10 hours.

Will DP&L continue to read my meter if I switch?

Yes, DP&L will continue to read your meter monthly and bill for distribution charges.

Will my delivery remain reliable?

Yes, the PUCO continues to regulate the delivery of electricity and monitor the safety and reliability of your electric service.

Who do I call if I have an outage?

Call DP&L at 877-4OUTAGE (877-468-8243). DP&L remains responsible for restoring your service in the event it is interrupted.

What happens if the supplier stops sending power or shuts down?

You will be able to return to DP&L, which will supply you with your electricity at its current standard offer rates, and you will not be liable for any costs associated with the switch back to DP&L.

Will I receive 1 bill or 2?

This depends upon your electric generation supplier. Ask this question when you are Comparing Electric Generation Suppliers.

Will I still receive a summary bill?

If you are a DP&L multiple account customer and are currently receiving a summary bill for all of your DP&L accounts, it is important to discuss billing options with any potential alternate electric generation supplier. You can continue to receive a summary bill from DP&L for DP&L services, but you will receive a separate summary bill from the alternative supplier, if they offer this service.