Medical Equipment:

Notify Your County of Continuous Operation

of Medical Equipment

If you or someone at your location relies on continuous operation of medical equipment, please contact your county’s Emergency Management Agency (EMA).  This organization can guide you on creating your contingency plan and point you to local resources that are available during emergencies. 

You may also contact DP&L’s Customer Service at 937-331-3900 or 800-433-8500.  We will note it on your account.  However, DP&L cannot guarantee you priority restoration, and you still need to be prepared with a back-up plan should an outage occur.

Storm Kit: Have One

Have a storm kit with an emergency radio (battery operated or wind-up), water, non-perishable food, flashlights and a first-aid kit.  Learn what else you should include in your kit.

Unplug Electronics

The best protection is to unplug electronics prior to severe storms to prevent damage.  Avoid touching electrical cords while lightning is near your home and do not use your "corded" land-line telephone.

Report an Outage -

Call 877-4Outage

(877-468-8243)

This automated line will allow you to quickly report your outage by using the telephone number associated with the account or by entering your DP&L account number. Using this automated system helps us to efficiently record the location of outages, determine the cause and restore power in an efficient manner.

Never Touch Downed Power Lines

Always assume downed lines are live and dangerous. Never touch them, regardless of the type of line. Report downed wires to DP&L by calling 877-468-8243, 937-331-3900 or 800-433-8500. If there is an immediate life-threatening emergency, call 911 immediately.

Give Customer Service the Best Number to

Reach You

After DP&L has restored service to your area, we will attempt to confirm your power has been restored if you reported the outage. To ensure you receive this phone call, check to make sure customer service (800-433-8500) has the best phone number to reach you. If your service has not been restored, you will have an opportunity to report the continued outage, letting DP&L know you have a problem with your individual service.

Be Careful Using

Candles

Avoid using candles if possible. Flashlights are a safer alternative. If you do use candles, be sure to place them on a stable surface away from combustible materials, and be careful around children and pets. Never leave burning candles unattended.

Portable Heaters and Generators

When using portable heaters and generators, follow all manufacturers' instructions and think safety first. One of the most important precautions is to ensure that you have proper ventilation for this type of equipment.  More generator safety tips.

Fireplace

Gas and wood-burning fireplaces both emit carbon monoxide.  Make sure you have a functioning carbon monoxide detector in your home to detect the odorless gas.  Use caution anytime you burn anything in your home and make sure that the area is well-ventilated and monitored for carbon monoxide.

Keep the Refrigerator Closed

According to the U.S. Department of Agriculture, the refrigerator will keep food safely cold for about 4 hours if it is unopened. A full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full and the door remains closed).  View more on food safety.

Unplug Electronics

Go through your home when the power goes out and make sure that all heat-producing appliances (i.e. ovens, ranges, toasters, curling irons and other appliances) are turned off or disconnected from a source of electricity so that when power is restored your home is safe from accidental fires.

Know What You’re Responsible For

At a typical residential customer’s location, there is a service line that connects to the home through a masthead, service entrance cable and meter box. In many instances, there is only a service entrance cable and meter box. DP&L installs and maintains the service line. The customer owns and is responsible for the meter box, service entrance cable and masthead.

Allow Utility Crews to Focus on Restoration

When a utility crew arrives in a neighborhood, it’s not uncommon for people to be interested in the work that they’re doing or want to talk to the crew members about the status of restoration.  These crews are dealing with extremely hazardous conditions and they need to focus all of their skill and knowledge to stay safe.  They go through years of training and use special equipment to minimize the chance that they will get hurt while doing their job.  For the safety of our crews and for your own safety, please stay away from utility crews and do not approach their work area or their vehicles

Don't Enter a Flooded Building or Basement

Don't enter a flooded building or basement where there is standing water unless you've had the main power turned off.

Reset your clocks and other electronic equipment like your microwav

Restock your Storm Kit