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If you're moving, call us to establish service in your new home. |
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We have more than 70 authorized pay agents throughout our 24-county service territory. |
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Ways to pay your monthly bill. |
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If you're undertaking any type of new construction, call our construction control center. |
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Learn the Benefits of DP&L's
New Green Pricing Program!
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To Report an Outage:
877-4OUTAGE
(877-468-8243)
Customer Service:
937-331-3900
or Toll Free:
800-433-8500
TTY-TTD (HEARING IMPAIRED):
800-750-0750 |
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Payment Assistance Programs
If You Need Help Paying Your Bill
There are programs in place to assist you in paying your electric bill. If you have questions, or need additional assistance, please contact DP&L at 937-331-3900 or 1-800-433-8500.
Payment Plans through DP&L
- Extended Payment Plan
If you're having trouble maintaining energy service, contact us for an individualized payment plan. Our representative will consider the amount due, your ability to pay, and your credit history. Available payment arrangements include one-third payment and six-month payment plans.
- Third Party Notification
You may arrange for a third party to be notified if your household faces loss of service. The third party may be a friend, relative, minister or organization. Notice will be sent to both you and the designated third party.
- DP&L's Medical Certification Program
If you receive care for a serious medical condition and need help paying your energy bill, you may qualify for this program. You must be a permanent resident and you must be certified by a licensed physician or by a local Board of Health physician. DP&L can defer payment for 30 days, up to 90 days per household, per year.
Payment Plans through the State of Ohio
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Home Energy Assistance Program (HEAP)
1-800-282-0880 or click here
If you are income-eligible and need help paying your winter heating bill, HEAP may be able to assist you. The amount of assistance will depend on the size of your household, your total income and the type of heating fuel you need.
- Emergency Home Energy Assistance Program (EHEAP)
1-800-282-0880 or click here
From November 1st to April 15th, if you are unable to pay your energy bill or have less than a 10-day supply of heating fuel, EHEAP may provide funds to continue or restore your service for up to 30 days. You may also be able to use the funds to help repair a heating system.
For longer-term assistance, see the information about HEAP.
- Ohio Energy Credit Program (OECP)
1-800-282-0880
If you are an income-eligible senior or have a physical disability, the Ohio Energy Credit Program may be able to help pay a portion of your winter heating costs.
- Summer Crisis Program
1-800-282-0880 or click here
From June 1 through August 31, if you meet income guidelines and are either at least 60 years old or provide physician documentation of medical necessity, you may qualify for payment assistance. For longer-term assistance, see the information about HEAP.
- Percentage of Income Payment Plan (PIPP)
click here
PIPP can help you maintain your energy service by allowing you to pay only a percentage of your income for energy used during the heating season. During the summer, you must pay either a percentage of your income or your actual bill, whichever is higher.
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Equalized Payment Plan
This plan allows the PIPP customer to pay the same installment amount year-round. The installment amount is based on income, heat source and actual summer electric service.
- Percentage of Income Payment Plan Credit Program
Customers who have been on the PIPP program for one year and have more than 12 months PIPP arrears may be eligible for PIPP credits. The amount of credit is based on the total 12 months arrears. This credit is applied to the outstanding balance and not to the current installment.
- Fresh Start Program
If you are currently on PIPP or were previously on PIPP and no longer qualify, this program enables you to have your PIPP arrears forgiven. Under the Fresh Start program, each month you must pay your current bill or your payment agreement. Once you have paid 12 current bills your entire PIPP arrears will be forgiven. To determine if you are eligible for the Fresh Start program, you must verify that your household income exceeds the maximum income level for PIPP by providing proof of the most recent 3 and 12 month household income information. Provide income information to your local community action agency and if eligible, request to be enrolled in the Fresh Start program, or contact DP&L for more information
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