A DPL Inc. Company
TURNING SERVICES ON/OFF
If you're moving, call us to establish service in your new home.
PAYMENT LOCATIONS
We have more than 70 authorized pay agents throughout our 24-county service territory.
PAYMENT OPTIONS
Ways to pay your monthly bill.
NEW CONSTRUCTION
If you're undertaking any type of new construction, call our construction control center.

Learn the Benefits of DP&L's
New Green Pricing Program!
DP&L CONTACT NUMBERS

To Report an Outage:
877-4OUTAGE
(877-468-8243)

Customer Service:
937-331-3900
or Toll Free:
800-433-8500

TTY-TTD (HEARING IMPAIRED):
800-750-0750

CUSTOMER SERVICE
Understanding Your Bill
Rates and Tariffs

Electric Distribution Service
Title Page None
Table of Contents D01
Tariff Index D02

Rules and Regulations
Applications and Contract For Service D03
Credit Requirements of Customer D04
Billing and Payment for Electric Service D05
Disconnection/Reconnection of Service D06
Meters and Metering Equipment: Location and Installation D07
Service Facilities: Location and Installation D08
Equipment on Customer's Premises D09
Use and Character of Service D10
Emergency Electrical Procedures D11
Extension of Electric Facilities D12
Extension of Electric Facilities to House Trailer Parks D13
Definitions and Amendments D14
Additional Charges D15
Open Access Terms and Conditions D16

Tariffs
Residential D17
Residential Heating D18
Secondary D19
Primary D20
Primary-Substation D21
High Voltage D22
Private Outdoor Lighting D23
School D24
Street Lighting D25
Miscellaneous Service Charges D26
Interconnection Service D35

Riders
Partners in Business Plus Incentive Rider D27
Universal Service Fund Rider D28
Emission Fee Recovery Rider D29
Rate Stabilization Surcharge D30
Billing Cost Recovery Rider D31
Energy Efficiency Surcharge Rider D32
Excise Tax Surcharge Rider D33
Switching Fees D34
Storm Recovery D36
Green Pricing D37

Electric Transmission Service
Title Page None
Table of Contents T01
Tariff Index T02

Rules and Regulations
Application and Contract For Service T03
Credit Requirements of Customer T04
Billing and Payment for Electric Service T05
Use and Character of Service T06
Definitions and Amendments T07

Tariffs
Retail Transmission Service T08

Ancillary Services
Scheduling, System Control and Dispatch Service T09
Reactive Supply and Voltage Control Service T10
Regulation and Frequency Response Service T11
Operating Reserve: Spinning Reserve Service T12
Operating Reserve: Supplemental Reserve Service T13
PJM Administration Fee Rider T14


Electric Generation Service
Title Page None
Table of Contents G01
Tariff Index G02

Rules and Regulations
Application and Contract For Service G03
Credit Requirements of Customer G04
Billing and Payment for Electric Service G05
Use and Character of Service G06
Definitions and Amendments G07

Alternate Generation Supplier
Alternate Generation Supplier Coordination Tariff G08
Competitive Retail Generation Service G09

Tariffs
Standard Offer Residential G10
Standard Offer Residential Heating G11
Standard Offer Secondary G12
Standard Offer Primary G13
Standard Offer Primary-Substation G14
Standard Offer High Voltage G15
Standard Offer Private Outdoor Lighting G16
Standard Offer School G17
Standard Offer Street Lighting G18
Non-Firm Service G19
Reserved for Future Use G20
Cogeneration G21
Adjustable Rate G23

Riders
Shopping Credit G22
Environmental Investment Rider G24


Pole Attachment
Title Page None
Table of Contents PA01


Rental Charge Schedule
Availability; Base Rental; General Terms and Conditions PA02


General Terms and Conditions
Availability; Application; Application Fee PA03
Conditions of Attachment; Loaned Space; Rearrangement PA04
Replacement Poles; Multiple Applications; Owner's Right of Inspection PA05
Owner's Notification; Abandonment by Attachor; Attachor's Power Supply and/or Amplifiers PA06
Computation and Payment of Total Costs (Other than Rental Charges); Third Party Claims; Release and Indemnification PA07
Public Liability Insurance PA08
Performance Bond; Work of One Party Performed by the Other; Additional Termination Right; Force Majeure PA09
Delayed Payment Charge; Returned Check Charge; General Terms and Conditions may be Amended PA10

General Terms and Conditions
Exhibit A Coming Soon
Exhibit B Coming Soon
Exhibit C PA14
Exhibit D PA15-20