DP&L's automated phone system is available 24x7 for convenient self-service. Customer service agents are available Monday through Friday 8 a.m. to 5 p.m., excluding holidays.
Residential Customer Service800-433-8500
Business Solutions Center1-800-253-5801
Report an Outage877-4OUTAGE (877-468-8243) available 24x7
General CorrespondenceDPL Inc.PO Box 1247 Dayton, OH 45401-1247
While DP&L is responding to the COVID-19 situation and customer service representatives are working from home, responses to the general correspondence mailbox will be delayed. Please use the email form below to receive a timely response. Thank you for your understanding.
Bill PaymentDayton Power & LightPO Box 740598Cincinnati, OH 45274-0598
We will respond within three (3) business days. If you have an urgent or time sensitive request, please call us at the phone numbers listed above.
Business inquiries only
Customer Credit and Collections: 937-331-3901 or 866-801-7371
Media Inquiries: 937-224-5940
Supplier Accounts Payable: 937-259-7884
Supplier Inquiries: See supplier info on aes.com
Tree Trimming: 888-582-3213
Ohio Utility Protection Service (Call Before You Dig): 8-1-1 or 800-362-2764
Ohio Consumers' Counsel: 877-742-5622
Public Utilities Commission of Ohio (PUCO): 800-686-7826
State of Ohio Home Energy Assistance Program (HEAP): 800-282-0880
State of Ohio Renewable Energy and Energy Efficiency Programs: 866-728-6749