DP&L's automated phone system is available 24x7 for convenient self-service. Customer service agents are available Monday through Friday 8 a.m. to 5 p.m., excluding holidays.
Residential Customer Service800-433-8500
Business Solutions Center1-800-253-5801
Report an Outage877-4OUTAGE (877-468-8243) available 24x7
TTY-TTD800-750-0750
General CorrespondenceDPL Inc.PO Box 1247 Dayton, OH 45401-1247
Bill PaymentDayton Power & LightPO Box 740598Cincinnati, OH 45274-0598
Please allow up to 3 business days for a response. Please call customer service for questions related to collections, outages and other topics requiring an immediate response.
Business inquiries only
Construction: 800-424-5578
Customer Credit and Collections: 937-331-3901 or 866-801-7371
Media Inquiries: 937-224-5940
Supplier Accounts Payable: 937-259-7884
Supplier Inquiries: See supplier info on aes.com
Tree Trimming: 888-582-3213
Ohio Utility Protection Service (Call Before You Dig): 8-1-1 or 800-362-2764
Ohio Consumers' Counsel: 877-742-5622
Public Utilities Commission of Ohio (PUCO): 800-686-7826
State of Ohio Home Energy Assistance Program (HEAP): 800-282-0880
State of Ohio Renewable Energy and Energy Efficiency Programs: 866-728-6749