Dayton Power & Light joins nationwide effort to raise awareness around utility customer scams
DAYTON, Ohio - March 4, 2019 - The Dayton Power and Light Company (DP&L), a subsidiary of The AES Corporation (NYSE: AES), joins the Edison Electric Institute (EEI) along with electric, gas, and water companies from across the United States and Canada to help educate customers on how to protect themselves from utility scams during National Consumer Protection Week, which is March 4-8. The week-long advocacy and awareness campaign is focused on helping customers understand their consumer rights and avoid scams.
One of the most common types of utility scams involves customers receiving unsolicited telephone, electronic, or in-person communications by an individual claiming to represent the utility. The scammer states that they can receive a discount on their utility service or their service will be disconnected if payment is not made immediately.
DP&L reminds customers: do not provide personal information or comply with requests for payments.
Before you do anything, hang up and call DP&L at 800-433-8500 to ask questions about anyone contacting you about your bill or claiming to be from the utility.
DP&L offers these tips:
- Never give anyone personal information such as your Social Security number, bank account number or credit card number.
- If you have already provided information to someone making this offer, contact your bank and the three national credit bureaus, Equifax, Experian and TransUnion, immediately.
- DP&L will only come to your door to collect payment if your account is past due and you have been sent notice that your account is scheduled for disconnection. DP&L employees carry photo identification which customers should request to see.
- Check on elderly relatives and friends, often targets of such schemes, to make sure they have not fallen victim to this fraud.
If you suspect you have been impacted by a scam, please call your local police department non-emergency number immediately to report it. Additionally, please share this information with friends and colleagues who could potentially become victims of these scams.
Learn more at dpandl.com/scam.