What changes has DP&L made to support customers through this difficult time?

• DP&L will not disconnect any customer’s service for nonpayment, in order to give customers experiencing financial hardship extra time to make payments. We will continue to read automated meters and send bills. Customers should pay what they can to avoid building up a large balance that will be difficult to pay off later.
• DP&L will work with customers to set up a reasonable payment plan to catch up on any past due balances.
• DP&L will waive the $1.95 fee for credit and debit card payments.
• DP&L will not charge late payment fees.
• DP&L will not charge fees to restore service following disconnection.
• Customers enrolled in Percentage of Income Payment Plan (PIPP) who fall behind on their payment plan will maintain eligibility status during the state of emergency.
• The Winter Reconnect Order has been extended through May 1. This order allows customers to pay a maximum of $175 to have service reconnected or maintained, including customers who have already used the Winter Reconnect Order during the 2019-2020 winter season.
• DP&L will not require an up-front security deposit to connect service. If a customer requires a deposit, it will be included on their first monthly bill.