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Dayton Power and Light

COVID-19 Customer Support

Many customers are facing financial hardships as a result of COVID-19. DP&L is taking measures to reduce the financial burden on customers.

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What changes has DP&L made to support customers through this difficult time?

  • DP&L offers 6, 9, or a new 12 month extended payment plans by phone and online. Sign up at dpandl.com/onelessworry for a free online account to select a payment plan that best fits your budget. The new 12-month plan is available through November 2021 for customers enrolled in a pay agreement.
  • DP&L will continue to waive the $1.95 fee for credit and debit card payments through the end of November 2020.
  • DP&L resumed accessing late payment fees on September 1, 2020.
  • DP&L will not assess late fees on accounts that are currently on pay agreements or sign up for a plan by November 30, 2020.  
  • DP&L will resume fees to restore service following disconnection on September 1, 2020.
  • Customers enrolled in Percentage of Income Payment Plan (PIPP) who fall behind on their payment plan will maintain eligibility status during the state of emergency.
  • The Winter Reconnect Order began October 5, 2020. This order allows customers to pay a maximum of $175 to have service reconnected or maintained, including customers who have already used the Winter Reconnect Order during the 2019-2020 winter season.
  • DP&L will not require an up-front security deposit to connect service. If a customer requires a deposit, it will be included on their first monthly bill.