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Dayton Power and Light

COVID-19 Customer Support

Many customers are facing financial hardships as a result of COVID-19. DP&L is taking measures to reduce the financial burden on customers.

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What changes has DP&L made to support customers through this difficult time?

  • DP&L offers DP&L offers three types of Pay Agreements to help customers:
    • 1/9 Pay Agreement: We'll divide your past due balance in 9 equal payments, and add that to our estimate of your next 9 bills to calculate 9 equal monthly payments. Since we're estimating your monthly bill amount, it's possible that you may have a credit or balance remaining after your Pay Agreement is complete. This amount will be applied to the next bill following completion of your Pay Agreement.
    • 1/6 Pay Agreement: We'll divide your past due balance over your next 6 bills and add it to your regular monthly payments. Your balance will be paid upon completion of the Pay Agreement.
    • Winter Heating Plan: Available to DP&L customers for bills that include usage from November 1 through April 15. During this time, you may avoid disconnection by paying 1/3 of your balance due to DP&L each month. Upon completion of your Winter Heating Plan you can enter into another Pay Agreement to pay off your remaining balance. 
  • DP&L will not assess late fees on accounts that are currently on pay agreements or signed up for a plan by November 30, 2020.  
  • Customers enrolled in Percentage of Income Payment Plan (PIPP) who fall behind on their payment plan will maintain eligibility status during the state of emergency.
  • The Winter Reconnect Order began October 5, 2020. This order allows customers to pay a maximum of $175 to have service reconnected or maintained, including customers who have already used the Winter Reconnect Order during the 2019-2020 winter season.
  • DP&L will not require an up-front security deposit to connect service. If a customer requires a deposit, it will be included on their first monthly bill.
  • DP&L resumed the $1.95 fee for credit and debit card payments on December 1, 2020.
  • DP&L resumed accessing late payment fees on September 1, 2020.
  • DP&L resumed fees to restore service following disconnection on September 1, 2020.
DP&L customer service agent

Questions? We're here to help!


Business customers call 1-800-253-5801

Automated system available 24x7
Staff available 8am-5pm Mon-Fri