We recognize how essential the service we provide is and are committed to delivering the safe, reliable power you deserve as we all navigate adjustments in our daily lives due to the continued spread of the coronavirus (COVID-19).
Crews will continue to respond to power outages and electrical emergencies. We understand that with so many customers at home and discouraged from leaving, you are more sensitive to power outages. If you experience a power outage, please visit our Outage Center to report it and stay informed of your status. We recommend that you prepare an emergency outage kit and review your outage plan to see if changes are needed because of the Stay at Home order currently in place across Ohio. DP&L crews work around the clock to quickly and safely restore your power during an outage.
DP&L technicians and contractors will continue to complete service orders such as new electric connections, requested disconnections, and reconnection of service. If technicians need to interact with customers in-person, such as in an emergency, they will follow the U.S. Centers for Disease Control’s safety guidelines, including social distancing. Reconnections will not be completed if a hazardous condition exists.
While DP&L is offering additional support to help customers facing financial challenges, including suspending disconnection of service for nonpayment, customers will be responsible to pay for energy used during this time. We encourage customers to continue to make payments if they are able to avoid paying off a larger balance later.
We also recommend that customers avoid making payments at our Pay-in-Person locations to limit in-person contact, and take advantage of our convenient online payment options, where customers can make free payments using their bank account, credit or debit cards.
DP&L is taking all precautionary measures to reduce the spread of COVID-19, including not sending meter readers door-to-door. We are asking customers who do not have automated meters to send us photos of their meters so we can calculate their bills based on actual usage, instead of estimating. DP&L is emailing and calling customers when it is time to send their meter readings.
Changing How We Work
DP&L is closely monitoring updates from the Centers for Disease Control and Prevention and World Health Organization, and we remain in contact with our state and local officials. DP&L has activated its emergency business continuity response plan.
Across DP&L, we are flexing our work-at-home capabilities, responding to the needs of our teams, assuring our supply chains, insulating our operational centers and staying informed about developments so we can modify our plans quickly and effectively. We continue to educate and provide guidance to our teams, encouraging them to exercise the prescribed precautionary health and safety measures to help reduce the spread of COVID-19.