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Dayton Power and Light

Things to Know About Your Account

Stay informed during the COVID-19 situation.

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  1. Create a free online account and utilize convenient self-service options.

  2. DP&L offers several payment options by phone, mail and online. Additionally, customers can customize their experience by choosing automatic payments, enrolling in paperless billing or budget billing. DP&L also offers payment assistance options, and customers with a past due balance can request a pay agreement to help them get caught up.

  3. DP&L customers spending more time at home can check out DP&L's energy efficiency programs for tips and programs to help manage energy costs.

  4. DP&L crews will continue to respond to power outages and emergencies. Bookmark our Outage Center for quick access to report outages and view the live outage map.

  5. DP&L technicians and contractors will continue to complete service orders - such as new electric connections and requested disconnections. If technicians need to interact with customers in-person, they will follow the U.S. Centers for Disease Control's safety guidelines, including social distancing.

  6. Customers can perform nearly all customer service functions online and through DP&L's automated voice system.

  7. Be aware of scammers, who continue to target customers, threatening disconnection of service and asking for immediate payment over the phone. DP&L never asks for personal information over the phone or demands payment using a specific method, such a pre-paid debit or "Green Dot" cards.

  8. Bookmark dpandl.com/update to find the latest information on how DP&L is responding to the situation.