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Construction FAQs

Frequently asked questions about DP&L's construction process.

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Project Construction

Our Construction Control Center (CCC) is your point of contact for initiating any request for new or upgraded service. The CCC can be reached at 937-331-4860 or 800-424-5578 and by email at constructioncenter@aes.com.
The Construction Control Center is open Monday – Friday, 8 a.m. to 5 p.m.
Construction projects usually take 60 to 120 days to complete from the time a construction application is received. Both DP&L and our customers have to work together to complete the project in a timely fashion.

PLEASE NOTE: Our work can be significantly impacted by weather conditions. In the event of poor weather or other unforeseen situations, construction schedules can be delayed. We will do our best to communicate any delays as far in advance as possible. Thanks for your understanding.
There are 4 primary steps in our construction process: Application, Design, Invoicing and Construction. DP&L will be in communication with you during each of these 4 steps. Additional steps may be involved, depending on the project (for example: DP&L may request/require an easement for your project).
  1. Application: Our Construction Control Center (CCC) will process your application and provide acknowledgement of receipt by email (if provided) or U.S. mail. If a security deposit is required the CCC will also issue notice of the deposit shortly after intake (more on security deposits).
  2. Design The project will be assigned to a DP&L engineer to be designed. You or your electrician will be contacted during this step. Design time is dependent on engineering workload, job complexity and timeliness of customer decisions.
  3. Invoicing: Any one-time charges (also known as “aid-to-construction fees”) will be invoiced to you by mail and email if one is provided.
  4. Construction: Once payment is received, along with any necessary agreements/documents and inspections, the project will be released for construction. Please work with the assigned DP&L Project Manager for scheduling and coordination. Construction typically begins 3-4 weeks after payment and documentation is received.

If you have questions as to where your project is in this process, please contact our Construction Control Center at 937-331-4860 or 800-424-5578 and by email at constructioncenter@aes.com.

Temporary service can be requested via DP&L’s Temporary Service Application. DP&L will make its best efforts to provide temporary service, but we often find there are no electrical facilities at your property to provide temporary service. If this is the case, you may have to do construction via a privately-owned generator or wait 60 to 120 days for temporary service to be designed, invoiced and constructed. There may be charges for temporary service.
If you need to have service temporarily disconnected for an electrician to perform maintenance or to allow painters, tree trimmers or roofers to safely work around power lines, please contact our Construction Control Center several days in advance to schedule an appointment. We will temporarily and safely disconnect electric service and reconnect it when work is completed, Monday - Friday between 7:30 a.m. - 5 p.m. There is no charge for this service. You can reach the Construction Control Center at 937-331-4860 or 800-424-5578 and by email at constructioncenter@aes.com.
An inspection is required for all new electric service installations, residential services that have been de-energized continuously for 366 or more days, and non-residential services that have been de-energized continuously for 32 or more days. Please check with your local inspecting authority for specific requirements and restrictions. The inspection report must be sent to our Construction Control Center directly from the inspecting authority.

If you are not sure who the local inspecting authority is, or need to know what to do when there is no designated local inspecting authority, please contact our Construction Control Center.
No. This work must be performed by DP&L after receipt of the electrical inspection.
DP&L installs all new facilities for residential construction in the front lot of properties.
Customers are responsible for all trenching and backfilling of trenches. In addition, customers will need to install conduit wherever the underground service crosses roads, driveways or other permanent crossings.
  • Please do not open any trenches until speaking with our Construction Control Center to ensure the project is ready for construction and that DP&L crews are available to do the work within a reasonable time of trench opening.
Construction projects usually take 60 to 120 days to complete from the time a construction application is received by DP&L. Both DP&L and our customers have to work together to complete the project in a timely fashion.

Before contacting your DP&L Project Manager to coordinate the construction schedule, please ensure the following items have been completed:
  • All invoiced charges have been paid in full
  • The site is within 6 inches of final grade as indicated by a signed "authorization to install" form
  • Any right-of-way/easement documentation has been received by DP&L

Our work can be significantly impacted by weather conditions. In the event of poor weather or other unforeseen situations, construction schedules can be delayed. Thanks for your understanding.

Yes, other utilities can share a common trench with DP&L. Once you have begun your project and have been assigned a DP&L Design Engineer, please work with the engineer to obtain spacing requirements for joint-use trenching. It is the customer's responsibility to contact all utility providers as DP&L is not responsible for their facilities.

Construction Fees and Security Deposits

Security deposits are based on customer credit and past DP&L payment history. If required, the deposit is usually a little more than the average monthly bill. Visit our security deposit page for more details on when security deposits are required and options for having it waived. Security deposits are assessed shortly after DP&L receives your construction application; construction will not be scheduled until any deposit is paid in full. Security deposits are separate from one-time construction charges (also known as “aid-to-construction fees”).
Typically one-time charges (also known as “aid-to-construction fees”) are associated with projects. If any charges are involved, you will be notified accordingly after the project has been designed. Your construction project will not be scheduled until DP&L has received payment in full for all applicable construction charges. DP&L reserves the right to charge an upfront engineering fee for project design.
As a regulated utility, we comply with the tariffs, rules and regulations approved by the Public Utilities Commission of Ohio (PUCO), the Ohio Revised Code (ORC) and Ohio Administrative Code (OAC). Each project is unique and requires an engineer to design the job before pricing can be provided. Below are some general pricing guidelines for electric line extensions per OAC 4901:1-9-07:
  • For line extensions to residential single family homes, DP&L is responsible for all standard costs up to $5,000. Incremental costs for premium services or costs over $5,000 will be the customer's responsibility.
  • For line extensions to residential, non-master-metered, multifamily installations (two or more units), DP&L is responsible for all standard costs up to $2,500 per unit. Incremental costs for premium services or costs over $2,500 per unit will be the customer's responsibility.
  • For line extensions to non-residential customers, DP&L is responsible for 60% of the standard total cost of the line extension. The customer is responsible for 40% of the standard total cost of the line extension plus the incremental costs for premium services.

100% of the construction costs for relocating a service are paid for by the customer. When one-time charges (also known as “aid to construction fees”) are assessed, per OAC, payment from the customer will be grossed-up by the associated tax liability. As of January 2018, typical tax liability is 27.5%.

For residential conversions, DP&L charges a flat fee of $250 plus $3.30/foot of trench. The trench length will roughly be the distance from the existing transformer pole serving your home to the location of the meter on your home. For example, if the distance is 300 feet pole to meter, then the estimated bill from DP&L would be:

$250 + (300 ft x $3.30) = $250 + $990 = $1,240

In addition to the costs charged by DP&L, you will be responsible for trenching the path of the underground wire, providing and installing conduit under any driveways and roads, and converting/replacing your meter base to accommodate the new service. You will want to consult with an electrician to verify these and other costs involved on the private side for the conversion.

For non-residential conversions, DP&L does not have a flat cost structure. Each project will be engineered and invoiced based on the specific demands of the project.
Once you receive your project invoice, you can mail your invoice and check or money order payment directly to us at the location below:
  • The Dayton Power and Light Company
    Pricing & Invoicing Department
    1900 Dryden Rd.
    Dayton, OH 45439
Yes! For residential projects, DP&L offers rebates on efficient heating and cooling systems and in-store discounts on LED lighting. Learn more about all of DP&L's residential energy efficiency programs.

For non-residential projects, DP&L offers both new construction rebates and energy efficiency improvement rebates. These rebates can strengthen your return on investment in energy improvements for both new and existing facilities. Learn more about all of DP&L's business energy efficiency programs.

Vegetation Clearing and Landscaping

No. Our construction fees do not include landscape or other site restoration for a new underground electric service. When planning your landscaping, please keep in mind that a 10-foot clearance is required from the front of all DP&L equipment such as poles and transformers and a 3-foot clearance is needed around the back and the sides. This allows DP&L to have safe access to our equipment for any maintenance work that may be needed. Learn more about safe clearance around DP&L equipment.

Construction Application

Due to difference in programs used to edit PDFs, some customers have not been able to use the submit button. If the button does not work for you, first, please check to make sure you have completed all required form fields. If it still doesn't work, please save the PDF and email it to DP&L as an attachment. For best results, we recommend customers download the appropriate PDF application and open it in Adobe Reader instead of their web browser.

Voltage Information

We offer the following alternating current nominal voltages at 60 hertz:
  • Single-phase, 120 volt, two-wire
  • Single-phase, 120/240 volt, three-wire
  • Single-phase, 240/480 volt, three-wire
  • Three-phase, 120/240 volt, four-wire delta
  • Three-phase, 120/208 volt, four-wire wye
  • Single-phase, 120/208 volt, three-wire (available at DP&L’s option in downtown Dayton and Troy)
  • Three-phase, 277/480 volt, four-wire wye
We build and design based on standards listed in DP&L’s Electric Service Handbook. The standards provide detailed information such as the electric voltage offered, requirements, meters, etc.
DP&L customer service agent

Questions? Call the Construction Control Center:

937-331-4860

Toll free 800-424-5578 or send us an email

Staff available 8am-5pm Mon-Fri