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Moving FAQs

Get answers to frequently asked questions about DP&L moving service requests.

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For residential customers:For business customers:
For residential customers:
If you already have a DP&L account, we will just need the information related to your transfer or stop service request, no personal information is required at this time:
  • Your new address
  • Dates to start/stop service
  • Mailing address
  • Phone number and email address
  • Billing preferences
If you are establishing an account for the first time, we will need some personal information to verify your identity and set up your account. Learn More ›
For business customers:
We will need the following information to process your request:
  • Your Federal Tax ID number
  • Your DP&L account number (for disconnect and transfer requests)
  • Business location and contact information
  • Date(s) to change service
We recommend placing your service request at least three (3) business days before you would like to start, stop or transfer service.
We will make every effort to process your transfer or stop service order automatically while you are online. If we cannot process your order automatically, don’t worry. Your order will be delivered to our Customer Solutions Center for processing within three (3) business days. You will receive an email confirmation when your order is processed, or instructions to please call to complete your order if additional information is required.
There are a variety of reasons why we cannot process a service change request online, including having a past due balance, inaccessible meter, or miscellaneous charges, among others. If you receive a notification that your account is not eligible to process a moving order online, please call us at 800-433-8500 to speak with a representative who can answer your questions and work with you to complete your request.
We need this information to determine if a security deposit or guarantor is needed on your account. By setting up your service, DP&L is giving you a line of credit, because you receive your service before you pay for the electricity. Just as you would have to update a loan application each time you apply for credit, we also need to update your information each time you apply for service, since it requires extending credit.
A refundable deposit may be required if you are starting or transferring service, depending on your DP&L payment history. The deposit amount is based on historical usage at the address. Learn More ›
If you maintain a good payment record for one year (for residential customers) or two years (for business customers), the full deposit amount plus interest will be credited to your account. Learn More ›
The deposit can be waived if there is a guarantor on the account or with a letter of credit from another utility company for new residential applicants. Learn More ›
Customers must pay any past due balances from current or previous addresses before establishing DP&L service at a new location.
In general, this means that a previous occupant had a past due balance. In order to resume service at the location, we need to verify that the person responsible for past due balances no longer occupies the property. Learn More ›
If you are an existing customer, your spouse may request to start, stop or transfer your electric service. If a person other than your spouse requests changes, they must be specifically authorized to make moving service changes on the account. We otherwise cannot make a service request without authorization from the customer of record.

DP&L understands that losing a loved one is stressful, so we will work with you to make the process of transferring or stopping service as easy as possible.

Once you have identified the person(s) to whom DP&L service should be transferred, please have them call our customer solutions center at 800-433-8500 Monday through Friday between 8 a.m. and 5 p.m. to transfer service out of the deceased customer’s name.

If you have never had a DP&L account, please be prepared to provide information to open a new account. Learn More ›

If service is not active at a location, a DP&L employee may need to come to your location to turn on the power. Before service at the meter can be turned on, all breakers must be turned to the "off" position and/or any fuses must be removed for safety reasons.
To stop service, a technician will need to come to your home to obtain a final meter reading. Understanding if there could be a pet in your yard helps to keep our employees, and your pet, safe. Learn More ›
Please visit our Construction Center for more information.
Yes, rental property owners with a good payment history can have electric service automatically transferred into their name when a tenant closes an account. Please complete and submit a Landlord Agreement. Learn More ›
DP&L customer service agent

Questions? We're here to help!

1-800-433-8500

Or 1-800-253-5801 for business customers.

Automated system available 24x7
Staff available 8am-5pm Mon-Fri