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Call 800-433-8500
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Let us help you request new DP&L service.

How it Works

  • Call DP&L’s customer service center at 800-433-8500 Monday through Friday, between 8 a.m. and 5 p.m.
  • Please place your request at least three (3) business days in advance of your requested service change date.

What You’ll Need

We will need the following information to process your request:

  • Name and date of birth
  • Address you are moving to
  • Phone number
  • Driver’s license number, passport or other form of valid ID
  • Social security number* (needed for credit check)

Moving FAQs for New Residential Customers

We’re sorry, DP&L is not able to process start service requests for new customers online. Establishing service for the first time requires us to verify your identity, so calling is the most efficient way for DP&L to get you connected.
We recommend placing your order at least three (3) business days in advance of your requested service change date.
We need this information to determine if a security deposit or guarantor is needed on your account. By setting up your service, DP&L is giving you a line of credit, because you receive your service before you pay for the electricity. Just as you would have to update a loan application each time you apply for credit, we also need to update your information each time you apply for service, since it requires extending credit.
A refundable deposit may be required if you are starting or transferring service, depending on your credit history. The deposit amount will depend on historical energy usage at the new address. Learn More ›
The deposit can be waived if there is a guarantor on the account or with a letter of credit from another utility company for new residential applicants. Learn More ›
Please visit our Construction Center for more information.

Read all Moving FAQs ›

DP&L customer service agent

Questions? We're here to help!


Staff available 8am-5pm Mon-Fri