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Are you having problems paying your bill? We have pay agreement options available to help customers with past due balances.

How It Works for Residential Customers


DP&L offers four types of Pay Agreements to help customers get caught up, including our **new** 1/12 Pay Agreement for COVID-19 relief:

  • 1/12 Pay Agreement: We'll divide your past due balance over your next 12 bills with 12 equal payments added to your regular monthly payments. No upfront payment is required. Plan availability runs from August 2020 through November 2020.
  • 1/9 Pay Agreement: We'll divide your past due balance in 9 equal payments, and add that to our estimate of your next 9 bills to calculate 9 equal monthly payments. Since we're estimating your monthly bill amount, it's possible that you may have a credit or balance remaining after your Pay Agreement is complete. This amount will be applied to the next bill following completion of your Pay Agreement.
  • 1/6 Pay Agreement: We'll divide your past due balance over your next 6 bills and add it to your regular monthly payments. Your balance will be paid upon completion of the Pay Agreement.
  • Winter Heating Plan: Available to DP&L customers for bills that include usage from November 1 through April 15. During this time, you may avoid disconnection by paying 1/3 of your balance due to DP&L each month. Upon completion of your Winter Heating Plan you can enter into another Pay Agreement to pay off your remaining balance.

Who Qualifies

  • DP&L residential customers with a past due balance.

How to Sign Up

  • Sign up online.
  • Or, to enroll over the phone, call 800-433-8500 and select Billing & Payments in our automated system.
  • Enrollment is dependent on receipt of first payment for all plans except the 1/12 Pay Agreement.

How It Works for Business and Commercial Customers

DP&L offers a Pay Agreement to help business customers get caught up:

  • 2 month to 6 month Pay Agreement: We'll divide your past due balance over an amount of time you decide from 2 months to 6 months with equal payments added to your regular monthly payments. No upfront payment is required.

Who Qualifies

  • DP&L business or commercial customers with a past due balance.

How to Sign Up

DP&L customer service agent

Questions? We're here to help!

800-433-8500

Automated system available 24x7
Staff available 8am-5pm Mon-Fri