Are you having problems paying your bill? We have pay agreement options available to help customers with past due balances.

How It Works for Residential Customers

DP&L offers three types of Pay Agreements to help customers:

• 1/9 Pay Agreement: We'll divide your past due balance in 9 equal payments, and add that to our estimate of your next 9 bills to calculate 9 equal monthly payments. Since we're estimating your monthly bill amount, it's possible that you may have a credit or balance remaining after your Pay Agreement is complete. This amount will be applied to the next bill following completion of your Pay Agreement.
• 1/6 Pay Agreement: We'll divide your past due balance over your next 6 bills and add it to your regular monthly payments. Your balance will be paid upon completion of the Pay Agreement.
• Winter Heating Plan: Available to DP&L customers for bills that include usage from November 1 through April 15. During this time, you may avoid disconnection by paying 1/3 of your balance due to DP&L each month. Upon completion of your Winter Heating Plan you can enter into another Pay Agreement to pay off your remaining balance.

Who Qualifies

• DP&L residential customers with a past due balance.

How to Sign Up

• Sign up online.
• Or, to enroll over the phone, call 800-433-8500 and select Billing & Payments in our automated system.

How It Works for Business and Commercial Customers

DP&L offers a Pay Agreement to help business customers get caught up:

• 2 month to 6 month Pay Agreement: We'll divide your past due balance over an amount of time you decide from 2 months to 6 months with equal payments added to your regular monthly payments. No upfront payment is required.

Who Qualifies

• DP&L business or commercial customers with a past due balance.

How to Sign Up

• Sign up online.
• Or, to enroll over the phone, call 800-433-8500 and select Billing & Payments in our automated system.