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Payment Assistance

If you're having trouble paying your bill, one of these assistance programs could help you.

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⚠️ The following payment assistance changes have been put in place to help customers through the COVID-19 crisis:

  • Customers enrolled in a Percentage of Income Payment Plan (PIPP) program will maintain eligibilty even if they fall behind during this time.
  • Customers may take advantage of the Winter Reconnect Order to pay a maximum amount of $175 to have service restored or maintained, including residential customers that have already once used the Winter Reconnect during the 2019-2020 winter season.

See additional ways DP&L is helping customers at

Income-Qualified Programs

The state of Ohio has programs available based on your household income and other eligibility requirements. For more information and to apply for the programs below, visit the Ohio Development Services Agency.

Select a program below to read more details.

  • The program allows participants to pay a percentage of their gross income toward their utility bills, instead of the total amount of current charges. The payment is based on a percentage of the household gross income.
  • Through PIPP Plus, if you heat with gas, you pay 6% of your monthly household gross income to your gas company and 6% to your electric company. If you heat with electricity, you pay 10% of your monthly household gross income.
  • Once you are enrolled in the program, you will see a PIPP Message and PIPP Summary on your bill.
  • Pay the Amount Due indicated in the PIPP Summary in full and on-time.
  • For every full, on-time payment you make, you will receive a credit toward your outstanding utility balance equal to 1/24 of the arrearage plus the accruing arrearage (if any).

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  • If you have been on PIPP Plus and your income now exceeds the program limits or you wish to leave the program, Graduate PIPP Plus may be able to help you transition and reduce your debt.

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During summer months, you may be able to obtain assistance based on income guidelines and you must meet one of the two following requirements:

  • Your household must include a member who is at least 60 years old
  • Provide physician documentation of medical necessity.

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  • Federally funded program that provides eligible Ohioans assistance with their home energy bills. This one-time benefit is applied directly to the customer's utility bill or bulk fuel bill.
  • Ohioans with a household income at or below 175% of the federal poverty guidelines are eligible for the program.

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  • Helps income-eligible Ohioans that are threatened with disconnection, have been disconnected or have less than a 25% supply of bulk fuel in their tank maintain their utility service.
  • Program runs from November 1 through March 31.
  • Households must sign up for the PIPP Plus or another payment plan in order to receive emergency benefits.
  • Ohioans with a household income at or below 175% of the federal poverty guidelines are eligible for the program.

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  • Provides eligible Ohioans with assistance to improve the energy efficiency of their homes and reduce their energy costs.
  • Ohioans participating in the HWAP will receive a home inspection to identify the services necessary to improve their home's energy efficiency.
  • Priority is given to Ohioans who are older than age of 60, those with disabilities, those with children in the home, and households with a high energy usage and/or burden.
  • Ohioans with a household income at or below 200 percent of the federal poverty guidelines are eligible for the program.

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Options Available to all Customers

Select a program below to read more details.

  • You may arrange for a third party (friend, relative, minister, organization, etc.) to be notified if your household faces loss of service. Both you and the designated third party will be sent notification.

Contact DP&L

  • If a permanent member of your household receives care for a serious medical condition, and you need help paying your energy bill, you may qualify for special assistance.
  • A licensed physician, physician assistant, clinical nurse specialist, certified nurse practitioner, certified nurse-midwife, or local board of health physician must certify the condition or the need for medical or life-supporting equipment to DP&L.
  • We can defer payment for 30-90 days per household, per year.

Call us at 800-433-8500 ›

  • The 2020 Gift of Power application period has been extended through October 15. The Salvation Army is now accepting calls at 937-528-5120 to schedule an interview.

Questions? We're here to help!


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