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Customer Rights and Responsibilities

Dayton Power and Light created the Serving You brochure to provide you with helpful information about the services available for DP&L customers.

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Serving You

As a DP&L customer, you have certain rights and responsibilities and the Serving You brochure aims to make sure that you are well informed. Topics discussed in the brochure include connection and disconnection of service, Ohio Electric Choice, paying your bill, contacting the PUCO, and much more.

New customers receive a copy of the brochure when they start service with DP&L, but all customers can request a copy at any time. Please click the button below to download a copy of the current Serving You brochure or contact our customer service team.

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Last updated: April 2018