Dayton Power and Light Skip To Main Content Show Navigation

Dayton Power and Light

Skip To Side Navigation

Bill Payment Scams

Utility customers are being taken in by identity theft and debit card schemes.

Skip To Side Navigation

DP&L has received numerous customer reports about a payment scam where customers reported they've been contacted by someone claiming to represent DP&L and indicating that their electric service would be disconnected if they did not immediately provide payment information.

Scammers use sophisticated tactics. Sometimes they make DP&L's phone number appear on the called ID, even when the call DOES NOT come from DP&L.

DP&L would like to remind customers of our process for requesting and receiving customer information for billing purposes:
  • If DP&L does call a customer, our representative will have specific and accurate information related to the customer's billing and account.
  • If DP&L employees or contractors visit your home or business, they will carry an DP&L identification badge.
  • DP&L does not require or strongly recommend a specific payment method or type. We offer a variety of payment options so customers can select the one that best suits them.
    • Be on alert especially if someone demands payment by pre-paid debit (often referred to as "Greendot"), or Bitcoin, a type of cryptocurrency.
  • DP&L also reminds customers not to provide personal information or comply with requests for payments unless they are confident with whom they are speaking to.
  • DP&L also warns customers to be aware of their personal safety and only make payments in person at an authorized pay agent.

Customers are asked to notify DP&L if they receive a call and are unsure that the caller is truly an DP&L employee. Please call DP&L at 800-433-8500 for residential customers or 800-253-5801 if you're a business customer to verify any questions you may have related to DP&L bill payment and collection.

If you suspect you have been impacted by a scam, please call your local police department's non-emergency number immediately to report it.

Please be aware that this is an industry-wide problem that has affected many utilities across the country. DP&L is working with authorities to stop this unauthorized activity. 

Scam Image 2020 for DPL