DP&L takes pride in the fact that our Customer Solutions Center has been recognized as a Certified Center of Excellence.
One of the most prestigious awards in the customer service and support industry, the designation means DP&L’s Customer Solutions Center meets all the key performance indicators when it comes to efficiency and effectiveness. Only 10% of call centers in the industry are certified as Centers of Excellence by Benchmark Portal, a global organization that audits performance of call centers.
That’s important because our Customer Solutions Center handles millions of customer calls each year. And we strive to provide quick, effective and accurate service while we answer your questions and resolve your problems.
In 2013, DP&L’s Customer Solutions Center also received the distinction of being named one of the Top 100 Small Centers (with 1-100 agents) in the country.