New on MyDP&L
DP&L recently introduced new and improved Moving Service Requests! Residential customers can request Stop and Transfer service orders online, with or without a MyDP&L profile. Customers can sign in, or enter their account number and zip code to get started. Visit our Moving Center to learn more.
Take control of your account online
Create a MyDP&L profile to manage your account online on any device. Your MyDP&L profile will give you access to:
- View and pay your DP&L bill
- Enroll in billing and payment programs like E-Bill, Budget Billing and Pay Agreements
- Request Moving service changes
- View up to 24 months of billing, payment and usage
- Manage multiple service accounts on a single profile
- Manage your Electric Choice options
It's easy to create a MyDP&L profile, you just need your account number and zip code to sign up!
Frequently Asked Questions
MyDP&L Profile Questions
Do I have to sign up to receive my bills via email to create a MyDP&L profile?
No. Signing up for MyDP&L does not enroll you in DP&L's E-Bill service to receive your bills electronically. You will have the ability to view your bills online with your MyDP&L profile, but will not stop receiving paper bills in the mail unless you sign up for E-Bill.
It says my service account is already assigned to a MyDP&L profile. What should I do?
If you have a joint account with a spouse, friend or family member, check with that person to see if he/she already created a MyDP&L profile. A DP&L service account can only be associated with one MyDP&L profile.
If your other authorized user did not create a MyDP&L profile for your service account, please call our Customer Solutions Center at 800-433-8500.
Can I add more than one DP&L service account to my MyDP&L profile?
Yes. Once you complete the process of creating your MyDP&L profile, you will have the option to add another DP&L account to your profile. You can add or remove DP&L accounts from your profile under Manage Profile once you’re logged into MyDP&L. Removing a DP&L account from your MyDP&L profile will not stop service at that address.
Can two people add a single DP&L account to their MyDP&L profiles?
No, a DP&L service account may only be added to one MyDP&L profile.