Setting up or changing DP&L service is quick and easy.
If you already have a DP&L account, you can use MyDP&L to schedule your transfer or stop service orders online. All existing customers can access the Moving Request Forms. If you do not have a MyDP&L online profile, you will just need your account number and zip code to get started.
If you’re establishing residential service for the first time, please call 800-433-8500 and select Moving so we can walk you through the steps. Please be sure to call at least 3 business days before your start service date.
You will need to provide the following information:
- Name and date of birth
- Address you are moving to
- Phone number
- Driver’s license number, passport or other form of valid ID
- Social security number* (needed for credit check)
Please call our Business Solutions Center at 800-253-5801 to start, stop or transfer DP&L service.
If you are planning an upgrade or construction of a new home or business facility, please visit our Construction Center to get started.
*Why does DP&L need to run a credit check?
We need this information to determine if a security deposit or guarantor is needed on your account. By setting up your service, DP&L is giving you a line of credit, because you receive your service before you pay for the electricity. Just as you would have to update a loan application each time you apply for credit, we also need to update your information each time you apply for service, since it requires extending credit.
Turning service on safely
A DP&L employee may need to come to your location to turn on the power. Before service at the meter can be turned on, all breakers must be turned to the "off" position and/or any fuses must be removed for safety reasons.
Get your account. Then manage it online.
Once you have a DP&L account number, you’re ready to take control of your account online with MyDP&L. Setup is quick and easy, you just need your account number and zip code. Learn more.
Additional Moving Pages
DP&L resources for construction at your home or business, such as an addition or new facility.Read More
Additional Materials to Start Service
Items needed for new service requests at locations with collection activity.Read More
A refundable deposit may be required to establish DP&L service.Read More
What to do if an account holder passes away
DP&L understands that losing a loved one is stressful, so we will work with you to make the process of transferring or stopping service as easy as possible.Read More