To establish service for the first time at an existing location, please call Customer Service at 800-433-8500. Call at least 3 business days in advance of the desired date to start service.
If you are planning an upgrade or construction of a new business facility or home, visit our Construction Center to get started.
Information to have when you call to start service:
- Name and date of birth
- Address you are moving to
- Current telephone number
- Driver's license number, passport or other form of valid ID
- Social security number (this is optional, but needed to validate credit history)
Why do we need this information?
We need this information in order to run a credit check to determine if a security deposit or guarantor is needed on your account.
By setting up your service, DP&L is giving you a line of credit, because you receive your service before you pay for the electricity. Just as you would have to update a loan application each time you apply for credit, we also need to update your information each time you apply for service, since it requires extending credit.
Turning service on safely
A DP&L employee may need to come to your location to turn on the power. Before service at the meter can be turned on, all breakers must be turned to the off position and/or any fuses must be removed for safety reasons.
Additional Moving Pages
Transfer Service Online
Moving from one DP&L-served location to another? Use our online transfer service form.Read More
Stop Service Online
Moving out of your DP&L-served location? Use our online stop service form.Read More
DP&L resources for construction at your home or business, such as an addition or new facility.Read More
Additional Materials to Start Service
Items needed for new service requests at locations with collection activity.Read More
A refundable deposit may be required to establish DP&L service.Read More