From time to time, forces of nature and other factors can interrupt service and cause damage to a home or business. Most commonly, damage is caused by storms, high winds and lightning or equipment failure. In these cases, DP&L is not responsible for reimbursing a claim. In many instances, damage is more likely to be covered by a home owner's or business insurance policy or other type of insurance.
Please note, DP&L is not responsible for any damage, loss or injury caused by:
|Loss or fluctuation of voltage, including single phasing||Line failure|
|Equipment failure||Short circuits|
|Vandalism||Acts of God|
|Nature (e.g., storms, lightning, trees, birds, animals, etc.)||Cyclones|
|Strikes||Any cause beyond the control of the Company|
DP&L is committed to evaluating each claim on a case-by-case basis in a fair and professional manner. Determination of any compensation is based on a review of the facts of the situation and is based on tariffs and guidelines on file with the Public Utilities Commission of Ohio.
Continuity of Service (Rule No. 17)
- The Company will endeavor to supply electricity continuously and without interruption, and under all reasonable and normal conditions of operation to maintain the range of voltage and frequency of electricity supplied. The Company shall not be liable to the Customer or anyone else for any damage, loss or injury or otherwise resulting from any failure to supply electricity, or for any interruption of the supply or for variations in voltage and frequency, phase reversal or single phasing of three phase service, when such failure, interruption or variation is due to any of the following causes: accidents and contingencies, short circuits, line or equipment failure, breakdowns, strikes, fires, floods, riots, cyclones, vandalism, explosion, acts of God or nature, acts or orders of The Public Utilities Commission of Ohio, acts or orders of any civil, judicial or military authorities, or any cause beyond the control of the Company.
- The Company shall not be liable for any damage or loss which the Customer may sustain due to any interruptions of supply, variations in voltage or frequency, phase reversals or single phasing of three phase service resulting from the use or characteristics of electric equipment and/or appliances of the Customer or other Customers connected to Company facilities.