Stop Service

If you are unable to occupy your home, we recommend you contact DP&L to stop service. Please take this step for your personal safety and to prevent further damage to your property or a potential fire. Taking this step will also stop your monthly bills.

How to Stop Service

Residential customers can call 800-433-8500 and select Moving from the automated menu.

Business customers can call 800-253-5801.

 

What to do if you receive a hazard tag?

At a typical customer location, there is a service line that connects through a masthead, service entrance cable and meter box. In many instances, there is only a service entrance cable and meter box. DP&L installs and maintains the service line. The customer owns and is responsible for the meter box, service entrance cable and masthead.

DP&L equipment at your home

If the meter box, service entrance cable and/or masthead are damaged, DP&L will make every effort to reconnect your service. However, there are times when the damage is too extensive and DP&L service cannot be connected for safety reasons. If this is the case, a hazard tag will be issued.

DP&L hazard tag

In this instance, you should:

  1. Call a licensed electrician to make the necessary repairs or replacements to the damaged electric equipment. 
  2. If equpment is replaced, an electrical inspection is required. Your electrician will work with the local inspection authority to sign off on the work. Inspections are required if the following equipment is replaced:
    • Service entrance cable
    • Meter socket
    • Breaker box
  3. Once repairs are made and inspections approved, call DP&L at 937-331-4860. A DP&L technician will be scheduled to reconnect your electric service.

We are working to make additional resources available to reconnect customers as quickly as possible.