DP&L Payment Options

By Mail

We provide a self-addressed envelope with your statement to make paying by mail easy. Please allow 7 days.

Pay Agents

DP&L accepts payments at authorized agents throughout our 24 county service territory. See the list online or call DP&L customer service to find out the location of the agent nearest you.

DP&L E-Bill

A free paperless service that DP&L provides for online delivery of your monthly bill. It includes options for making recurring and one-time payments.

Automatic Payment Plan

This plan allows you to have your DP&L bill amount automatically deducted from your bank account. You'll still receive a statement each month that shows your energy usage.

Speedpay

A convenient way to pay your bill without writing a check. When you access the Speedpay website or call the Speedpay automated phone line (866-305-3095), you can make an electronic payment to your DP&L bill using your bank account, ATM/debit card, Visa, MasterCard or Discover. All online and phone payments are processed through Western Union Speedpay, an independent service provider. Payments made through the Speedpay option Monday - Friday before 7 p.m. Easter Standard Time will post to your account the next business day.

 

Payment Assistance Programs

Budget Billing

Budget Billing helps you manage your electric costs by paying the same amount each month. The Budget Billing amount is based on historical usage and may be adjusted to reflect abnormal weather conditions or changes in usage patterns.

Extended Payment Plan

If you're having trouble maintaining energy service, contact us for a payment plan. Available payment arrangements include one-third, one-sixth and one-ninth payment plans.

Third Party Notification

You may arrange for a third party to be notified if your household faces loss of service. The third party may be a friend, relative, minister or organization. Notice will be sent to both you and the designated third party.

Medical Certification Program

If you receive care for a serious medical condition and need help paying your energy bill, you may qualify for this program. You must be a permanent resident and you must be certified by a licensed physician, a local Board of Health physician, physician assistant, clinical nurse specialist, certified nurse practitioner, or certified nurse-midwife. DP&L can defer payment for 30 days, up to 90 days per household per year.

Percentage of Income Payment Plan (PIPP PLUS)

Ohio's PIPP PLUS program can help you maintain your energy service by allowing you to pay only a percentage of your income year-round for your energy use. PIPP PLUS is available to customers who have a gross yearly household income at or below 150% of the federal poverty guidelines. Incentives are provided for making payments on time. To determine if you are eligible for PIPP PLUS contact your Local Community Action Agency. Agency locations can be found online or by calling the Home Energy Assistance Program (HEAP) office at 800-282-0800.

Ohio's Graduate PIPP PLUS program is a transition assistance program for previous PIPP customers. Incentives are provided for making payments on time. Ohio's Post-PIPP is a program available for closed accounts. It provides an opportunity to have a portion of the unpaid PIPP PLUS debt forgiven when customers make payments over 12 months following the final bill.

Home Energy Assistance Program (HEAP)

800-282-0880

HEAP provides assistance paying your winter heating bill depending on the size of your household, your total income and the type of heating fuel you need.

Emergency Home Energy Assistance Program (EHEAP)

800-282-0880

From November 1 to April 15, if you are unable to pay your energy bill or have less than a 10-day supply of heating fuel, EHEAP may provide funds to continue or restore your sevice for up to 30 days. You may also be able to use the funds to help repair a heating system.

DP&L Bill Assistance Fund

If you have exhausted EHEAP or other available funds and are at or below 200% of the federal poverty guidelines and you are at risk of losing electric service, you can contact your Community Action Agency. They may have additional funding available.

 

Rates

DP&L's rates and tariffs are available for review at the company's office upon request, our website, and the PUCO's website, or you may request a copy be sent to you. Information regarding energy efficiency programs can also be found at dpandl.com/save. Customers may request up to 24 months of usage history and 24 months of payment history free of charge. Customers may review a copy of the electric service and safety standards on the PUCO's website or obtain a copy from the PUCO upon request.