DP&L Payment Options
We provide a self-addressed envelope with your statement to make paying by mail easy. Please allow 7 days.
DP&L accepts payments at authorized agents throughout our 24 county service territory. See the list online or call DP&L customer service to find out the location of the agent nearest you.
Create a profile to manage your account online anytime at mydpandl.com. Free one-time payments can be made using your checking or savings account. Sign up for E-Bill on MyDP&L to receive your bill electronically in your email inbox. E-Bill also offers easy-to-use automatic payments, and billing and payment notifications by email and text.
Automatic Payment Plan
This plan allows you to have your DP&L bill amount automatically deducted from your bank account. Customers not enrolled in E-Bill can download a PDF to enroll.
Pay your bill over the phone or online with KUBRA EZ-PAY 24 hours a day, 7 days a week. Kubra assesses a $1.95 service fee for credit and debit card payments (Visa, Mastercard or Discover). Free payments can be made using your checking or savings account. Visit dpandl.com/payment-options or call 888-978-0827 to pay by checking/savings account, 888-978-0828 to pay by credit or debit card.
Payment Assistance Programs
Budget Billing helps you manage your electric costs by paying the same amount each month. The Budget Billing amount is based on historical usage and may be adjusted to reflect abnormal weather conditions or changes in usage patterns.
DP&L offers pay agreements to help customers with past due balances. Options include one-sixth, one-ninth and the winter heating plan. Sign into mydpandl.com or call 800-433-8500 and select Billing and Payments to learn your options.
Third Party Notification
You may arrange for a third party to be notified if your household faces loss of service. The third party may be a friend, relative, minister or organization. Notice will be sent to both you and the designated third party.
Medical Certification Program
If you receive care for a serious medical condition and need help paying your energy bill, you may qualify for this program. You must be a permanent resident and you must be certified by a licensed physician, a local Board of Health physician, physician assistant, clinical nurse specialist, certified nurse practitioner, or certified nurse-midwife. DP&L can defer payment for 30 days, up to 90 days per household per year.
Percentage of Income Payment Plan (PIPP PLUS)
Ohio's PIPP PLUS program can help you maintain your energy service by allowing you to pay only a percentage of your income year-round for your energy use. PIPP PLUS is available to customers who have a gross yearly household income at or below 150% of the federal poverty guidelines. Incentives are provided for making payments on time. To determine if you are eligible for PIPP PLUS contact your Local Community Action Agency. Agency locations can be found online or by calling the Home Energy Assistance Program (HEAP) office at 800-282-0800.
Ohio's Graduate PIPP PLUS program is a transition assistance program for previous PIPP customers. Incentives are provided for making payments on time. Ohio's Post-PIPP is a program available for closed accounts. It provides an opportunity to have a portion of the unpaid PIPP PLUS debt forgiven when customers make payments over 12 months following the final bill.
Home Energy Assistance Program (HEAP)
HEAP provides assistance paying your winter heating bill depending on the size of your household, your total income and the type of heating fuel you need.
Emergency Home Energy Assistance Program (EHEAP)
From November 1 to March 31, if you are unable to pay your energy bill or have less than a 10-day supply of heating fuel, EHEAP may provide funds to continue or restore your sevice for up to 30 days. You may also be able to use the funds to help repair a heating system.
DP&L's Gift of Power Program
Gift of Power funding is available to customers who are having difficulty paying their winter heating bills and are at the point of disconnect. Program dates start in January (the day after Martin Luther King Day) and run through April 15. Contact The Salvation Army at 937-528-5145 to apply or learn more here.
DP&L's rates and tariffs are available for review at the company's office upon request, our website, and the PUCO's website, or you may request a copy be sent to you. Information regarding energy efficiency programs can also be found at dpandl.com/save. Customers may access up to 24 months of usage history and 24 months of payment history free of charge when they sign into mydpandl.com. Or, they can request this information by calling customer service. Customers may review a copy of the electric service and safety standards on the PUCO's website or obtain a copy from the PUCO upon request.
Peak Load Contribution (PLC) for Non-Residential Customers
Capacity - A component of generation supply charges may be related to capacity. Capacity represents the need to ensure adequate resources to support the reliability and stability of the electric grid to meet consumers' demand. Each customer has a PLC, which is a measure of that customer's demand during the zonal peak from the prior year. If a new account is established for a non-residential customer due to a change in owneership or federal tax ID, a default PLC will be used for that account until sufficient data is available to calculate a customer-specific PLC for a subsequent delivery year (June 1 to May 31). The customer may contact DP&L to dispute a default PLC.