To report an outage call 877-4Outage (877-468-8243) or report online.
When DP&L customers lose power, our goal is to try to restore your service as safely and quickly as possible. Here are things you can do make the restoration effort more efficient.
Give the best phone number to reach you immediately
If our customer service representatives need to ask questions to restore your service faster they need to be able to reach you directly – not leave a message. After your power has been restored, DP&L will attempt to confirm it if you reported the outage so we need the best number to reach you. For example, don’t provide your home phone number if you are leaving your home.
If your service has not been restored, you will have an opportunity to report the continued outage, letting DP&L know you have a problem with your individual service. If you have left the outage location or do not know if your power is still out, check with a family member or neighbor before reporting the outage a second time.
Call from the location where the power is out
If your lights were out at home and you call from work, power may have been restored during your commute.
During a storm, please delay calling about non-emergency issues
Our customer service representatives receive a high number of calls and need to focus our crews on helping to restore power. We would appreciate it if you could delay your non-emergency call until the storm has passed.
Have you checked your breaker?
If you do not have electricity in part of your house, you could have blown a fuse or tripped a circuit breaker. If your neighbors have lights, please take a moment to check your breaker. The problem could be inside your residence and require calling an electrician.
If you report a wire down, give the most accurate address possible
To find the problem, our crews need the closest cross street or street number address. If you aren’t sure of the exact address, provide the closest landmark, such as a nearby business, railroad track or river.
Was your power out momentarily?
Unlike a power outage which lasts a minute or longer, momentary interruptions or flickering lights last a few seconds and are usually caused by a short circuit. Special equipment quickly works to clear the problem and may interrupt your power for a few seconds to avoid a power outage. If you continue to have momentary interruptions, call us.
Never Touch a Power Line
If you see a fallen or sagging power line, or a line that is in contact with tree branches or other foliage, assume it is live and dangerous. Report fallen wires to DP&L by calling 877-468-8243. If there is a life-threatening emergency, call 911 immediately. Only highly trained electrical workers can determine if a line is energized or not. Do not attempt to remove the limbs or cut the tree. Keep children and pets away from downed or sagging lines and debris.
Allow Utility Crews to Focus on Restoration
When a utility crew arrives in a neighborhood, it's not uncommon for people to want to talk about the status of restoration. These crews are dealing with extremely hazardous conditions and they need to focus their attention on their technical and dangerous jobs. For the safety of our crews and for your own safety, please stay away from utility crews and do not approach their work areas or their vehicles. Also, if you have pets in your yard, please put them inside if crews need to enter your property.
Don't Run Electrical Cords from a Neighbor's Home
Using extension cords to reach from one home to another could be a safety issue, because you are exposing those extension cords to many things that could damage them (people walking or driving vehicles over the cords, weather conditions and more). Any damage to the insulation of an extension cord could expose people to electrical shocks and burns.
Be Careful Using Candles, Portable Heaters and Generators and Your Fireplace
Avoid using candles if possible. Flashlights are a safer alternative. If you do use candles, be sure to place them on a stable surface away from combustible materials, and be careful around children and pets. Never leave burning candles unattended.
Portable Heaters and Generators
When using portable heaters and generators, follow all manufacturers' instructions and think safety first. One of the most important precautions is to ensure that you have proper ventilation for this type of equipment. Keep generators far from your home (your porch is too close). More generator safety tips.
Fireplaces and Kerosene Heaters
Gas and wood-burning fireplaces and kerosene heaters all emit carbon monoxide. Make sure you have a functioning carbon monoxide detector in your home to detect the odorless gas. Use caution anytime you burn anything in your home and make sure that the area is well-ventilated.
Keep the Refrigerator Closed
According to the U.S. Department of Agriculture, the refrigerator will keep food safely cold for about 4 hours if it is unopened. A full freezer will hold the temperature for approximately 48 hours (24 hours if it is half full and the door remains closed). More food safety tips.
Go through your home when the power goes out and make sure that all heat-producing appliances (ovens, ranges, toasters, curling irons, etc.) are turned off or disconnected from a source of electricity so that when power is restored your home is safe from accidental fires.
A good practice is to always ensure there are no papers or other flammable materials on top of your electric range, in case it is accidentally turned on.
Know What You're Responsible For
At a typical residential customer's location, there is a service line that connects to the home through a masthead, service entrance cable and meter box. See what you are responsible for maintaining.
DP&L crews work to restore your service and move quickly to the next customer. For this reason, our crews cannot remove tree debris during an emergency. Read more tree trimming and removal information.
DP&L crews do not light furnace pilot lights. You should call your heating contractor.