While DP&L works all year to strengthen the delivery of our electrical system, Mother Nature can still cause outages. The most damaging winter weather is freezing rain and high winds, which can take down trees and power lines. When winter weather is in the forecast, there are several precautions you can take to ensure your family is prepared.
- Always assume fallen or sagging electrical wires are live and stay away from them. Report fallen lines online, or call 877-4OUTAGE.
- All supplemental sources of heat and portable generators must have proper ventilation. Never place a generator in your garage or near a window where fumes could enter the home.
- Gas and wood-burning fireplaces both emit carbon monoxide. Make sure you have a functioning carbon monoxide detector in your home to detect the odorless gas. Use caution when burning anything in your home.
- Turn off all heat producing appliances, like the stove, if you experience an outage, in case you are not home when power is restored.
- For the safety of our crews and your own safety, please stay away from utility crews and do not approach their work area or their vehicles.
Here are some additional tips that you can use to plan ahead:
What to do Before an Outage
Have a storm kit with an emergency radio (battery powered or wind-up), water, non-perishable food, flashlights, and a first aid kit.
Have a plan for what you will do in the event of an extended power outage, especially if you or someone at your location relies on continuous operation of medical equipment. Visit Ready.gov and the American Red Cross for assistance with emergency planning. You may also email DP&L and we will note the medical equipment on your account; however DP&L cannot guarantee priority restoration, and you need to be prepared with a back-up plan should an outage occur.
Plan for your pets as well. Your cat or dog should be protected from cold weather and have access to water. For outdoor pets, add straw or bedding to provide insulation. For extreme cold, bring pets inside or into a garage or outbuilding.
What to do During an Outage
Report your outage online, or call 877-4OUTAGE (877-468-8243). You will be asked for your account number or the phone number associated with your account to report your outage.
Be sure to give us the best phone number to reach you immediately. If our customer service representatives need to ask questions to restore your service faster they need to be able to reach you directly – not leave a message. After your power has been restored, DP&L will attempt to confirm it if you reported the outage so we need the best number to reach you. For example, don’t provide your home phone number if you are leaving your home.
Never touch a power line - report any fallen lines to DP&L. If you feel the situation is an immediate, life-threatening emergency, call 911 first. Also, if a line is down in or near your yard, keep people and pets away from it. Walk your dog on a leash far from the line until the power line is repaired.
Read more outage communication and safety tips.
What to do After an Outage
Restock your storm kit. Reset your clocks and other electronic equipment like your microwave. Check trees in your yard for any branches damaged by ice and contact a tree trimmer to avoid future problems.