If you see a fallen power line or safety hazard please report it online or call 877-4OUTAGE (877-468-8243). Do not touch the downed line and keep others away until crews can make the area safe. If the situation is an emergency, such as a fire, call 911.

 

Outage Tools and Safety Information

  • Outage FAQs

    Common questions about power outages.

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  • Report Outage

    Report your outage online or over the phone using the phone number associated with your account or with your DP&L account number.

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  • Check Outage Status

    Get updated information on your power restoration.

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  • Before an Outage

    Tips for weathering the storm before a power outage.

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  • During an Outage

    Tips for weathering the storm during a power outage.

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  • Power Restoration Process

    How we restore power to you and your community.

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  • What To Do If You See a Downed Power Line

    DP&L's top priority is the safety of our customers and our crews, especially when power lines are down.

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  • How to Prepare for Outages in Cold Weather

    It's especially important to have a plan and be prepared for power outages in the winter.

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  • Prepare a Storm Kit

    Items you should always have on hand in case you experience a power outage.

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  • Generator Safety

    Provide ample ventilation and ensure plenty of distance from your home or office building when using generators.

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  • Food Safety

    Ways to keep your food safe during a power outage or weather emergency.

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  • Tree Trimming

    DP&L works year-round to remove dangerous limbs near power lines. This effort improves the safety and reliability of your electric service.

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  • Keeping Gadgets Charged During a Power Outage

    Major storms have caused many people to search for new ways to keep devices like tablets or cell phones charged up when extreme weather causes extended electricity outages. Check out our tips.

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  • 4 Tips to Care for Pets During a Disaster or Extended Outage

    The key to properly caring for a pet during a disaster or extended power outage is to plan ahead.

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